Shipping policy
Processing Times
All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed the next business day.
Shipping Times
Estimated delivery times may vary depending on your location:
- Australia: 2–8 business days
- International: 7–21 business days
Please note that delivery times are estimates only and may be affected by postal delays, customs processing, or high-demand periods.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your delivery.
Incorrect Address Information
Please ensure your shipping details are correct before placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Delayed Packages
If your package is significantly delayed or appears lost, please contact us and we’ll do our best to assist you with the carrier investigation.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging so we can help resolve the issue.
International Duties & Taxes
International customers may be responsible for customs duties, taxes, or import fees charged by their country. These charges are not included in our prices or shipping costs.
Contact Us
If you have any questions regarding shipping, please contact us through our store contact page or support email.